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Preferred Customer Protection Plan


Lease or purchase a document management solution, along with our extended warranty and guaranteed maintenance plan, and you are automatically enrolled in our industry-leading Preferred Customer Protection Plan.

Guaranteed Performance Warranty

    Enjoy an average quarterly up time of 98% of available useable time
    (based on a 21 working day month with 8 working hours per day).

Guaranteed Response Time

    Assures prompt service within four working hours of your service request.

Guaranteed Technological Up-Grades

    Protects against technological obsolescence by proactive retrofitting with current updated modifications and enhancements.

      •  Full service facility to serve you "at your place or ours"
      •  Authorized, factory trained technicians
      •  Free Hot line for immediate service support
      •  Personalized in-house leasing
     

We guarantee that if we are unable to repair or maintain your equipment to factory standards, we will provide a free loaner or replacement unit.

Customer Support Program: A customer support representative is available for the training of all personnel who will use the equipment. Our representatives will coordinate all enquiries, new staff training, etc., to ensure after sales satisfaction.

Our Preferred Customer Protection Plan is guaranteed for a minimum of 5 years, with the inclusion of a valid ABLE Extended Warranty and Guaranteed Maintenance Plan.
 
 

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